The following Terms and Conditions and associated provisions apply to you if you signed up for MessageBird's Services (including through any of its Affiliates) before 28 February, 2022. If you signed up for MessageBird's Services (including through any of its Affiliates) on or after 28 February, 2022, MessageBird provides Services under these General Terms and Conditions and associated provisions
Pusher is committed to providing a stellar customer experience. As an essential part of this commitment, we offer limited free technical support to all applications running on the Pusher platform. Free technical support is limited to the scope, hours, contacts, and channels below.
Pusher's free support offering is available only for normal usage of the service, and is limited to the following:
Pusher's technical support services do not extend to the following areas:
Limited free technical support is available to all registered users of Pusher. Support requests will only be processed if the request originates from a registered Pusher account email address.
Send us an email to firstname.lastname@example.org.
For short queries, you can often reach a member of the team by contacting us on Twitter. Please not that for an extended discussion we will often refer the issue to an email conversation.
The Pusher Platform itself is monitored 24x7. See Section 5, Proactive Monitoring for more details.
The Pusher Cloud Platform is monitored 24x7 by comprehensive automated systems. In the event of any issue affecting the health and operation of Pusher's infrastructure, core systems, or tools, our dedicated operations team is notified and will respond immediately to diagnose and correct any issues. This 24/7 monitoring covers the entire Pusher platform, benefitting all Pusher users - free as well as paying.
In the event of a platform issue, a notice will be posted on our platform status site at status.pusher.com to promptly communicate the impact and status of any such issue. If there's an ongoing platform issue, you do not need to contact us. Instead, monitor the status page which will always be kept up-to-date with the latest progress and information.
Please contact us to find out about our Premium Support options.