Pusher Limited (“We” or “we”) are committed to protecting and respecting your privacy.
We are Pusher Limited, an English company.
Our registered address is 160 Old Street, London, EC1V 9BW.
2.1. When you use the Pusher Service or our site (pusher.com)
2.1.1. We need to process your personal data in order facilitate access and use of the Service you have contracted with us to provide, this will include:
2.2.1 If you have opted-in to marketing emails or if you’re an existing customer and have not opted-out of marketing, we may send you marketing communications. For more information on how we use your personal data to communicate with you and opting out, please see the section on ‘Communications’ below
2.3. If our business is sold
2.3.1. We will transfer your personal data to a third party:
2.3.2. We process your personal data for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal data in this way, the relevant seller or buyer of our business may not be able to provide services to you.
2.4. In certain circumstances we may need to disclose your personal data to third parties:
2.4.1. In some circumstances we may also need to share your personal data if we are under a duty to disclose or share it to comply with a legal obligation such as:
2.4.2. We may also need to share your personal data with selected third parties including business partners, suppliers and sub-contractors (including our payment processors, data storage and hosting service providers) for the performance of any contract we enter into with them or you and analytics and search engine providers that assist us in the improvement and optimisation of our site and Service. We may on occasion share certain IP addresses with the owners of the corresponding applications where they are relevant to ongoing support investigations.
2.4.3. We may need to do this to allow us to provide the Service to you or to improve our site.
3.1. Information we collect about you:
3.1.1. When you visit our site or use our Service we will automatically collect the following information:
5.1. This section explains how we will ensure you only receive communications that you want to receive.
5.2. Email marketing:
5.2.1. We use your personal data to send you marketing communications when:
5.2.2. You can change your preferences and unsubscribe at any time by unsubscribing from the relevant communication channel or by contacting us at email@example.com. If you choose not to receive this information, we will be unable to keep you informed of new products, events, content, services and promotions that may interest you.
5.3. Service communications:
5.3.1. We may send you communications such as those which relate to any service updates (e.g. in relation to billing). We consider that we can lawfully send these communications to you as we have a legitimate interest to do so, namely, to effectively provide you with the best service we can and to grow our business.
5.3.2. We use Customer.io to manage our marketing campaigns. Customer.io is a marketing automation software provider based in the US.
6.1. Personal data may be processed in the European Economic Area (EEA) or in the US by our third party data storage and hosting provider, depending on the location of the server cluster that has been selected by you or Pusher as part of the Service, so their processing of your personal information may involve a transfer of data outside of the EEA.
6.2. Whenever we transfer your personal information outside of the EEA, we ensure it is protected by making sure that at least the following safeguard is in place:
6.4. All information you provide to us is stored on our secure servers or those of our third party data storage providers.
6.5. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
6.6. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7.1. We may collect and store for up to 14 calendar days the IP address of your browser or device of those of an End User that connects to the Service if you or the End User receives an application error. This IP address may be made available to you through your customer dashboard in the application error logs. We will only store the 100 most recent errors and related user IP addresses. We may collect, use and store your IP addresses to track usage of our customer dashboard to monitor potential issues and abuse of the Service. To the extent that any Content includes Personal Data, this may also be processed during the Term, solely for the purpose of us providing the Service to you.
7.2. We may store personal data collected or provided through use of the Chatkit product for up to 30, 60 or 90 days, or for a custom amount of time, depending on the terms of your plan with us. Chatkit customers can delete End User data themselves and should do so as soon as it is no longer needed by the End User.
7.3. We may store personal data processed when you sign up for the Service or for any other reason (such as where you have contacted us with a question in connection with the Service) for as long as you have an account with Pusher. If you terminate your account, or your account becomes inactive (we deem accounts that have seen no activity for a period of longer than 12 consecutive months as inactive), we will store personal data processed when you sign up for the Service or for any other reason for a period of 1 year from the date your account was either terminated, or became inactive.
7.4. Your right to object under data protection laws
7.4.1. You have the right to object to us handling your personal data when:
7.5. What are my rights under data protection laws?
8.1. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Our site connects you to different websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
IMPORTANT NOTICE - INFORMATION UPLOADED OR TRANSMITTED AS PART OF THE SERVICE